Global Print not working

Please follow these simple troubleshooting steps if your connection to the Campus Xerox printers is not working.

1. Make sure you are choosing the correct printer.

Make sure you choose "NIA Global Queue [All Campuses](Mobility)" from the printer list. (If you are printing from Chrome, before sending a ticket, please click "see more..." at the bottom of the printer list and check there for the above printing options.) If you do not see that option, please send a ticket letting us know you need the Mobility print driver installed on your computer. The old Global print driver (n-win-print) will not work.

2. Make sure you are connected to Wi-fi.

With the new Mobility Print app from Papercut, any Wi-fi will work: even your home Wi-fi or hotspot!

3. Make sure your device is up to date.

Please see this article for help updating your Windows device: https://niasupport.freshservice.com/a/solutions/articles/18000064717

If these steps did not solve your issue, please write an IT ticket detailing what's wrong and what you have tried. We will help you do further troubleshooting and resolve your issue as quickly as we can! In the meantime, you can use a USB thumbdrive to take your documents (PDF only) to the printer.