Chromebook Not Turning On
If a Chromebook is not turning on (screen completely dark), please shut the Chromebook and use an appropriate power cord to charge the device for at least 1 minute.
While keeping the Chromebook plugged in, check the indicator light on the side of the Chromebook.
If the indicator light is...
- Off, try plugging the cord into the other power port. If the light is still off, or if there is no other port, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "no power" in the description.
- Blinking orange, then keep the Chromebook closed and charging for about 30 minutes. If the Chromebook indicator light is still blinking after 30 minutes, write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "battery or motherboard issue" in the description.
- Solid blue or orange, open the Chromebook and check the screen. If the login screen does not appear, press and hold the REFRESH + ESC + POWER keys/buttons for 2 seconds. The OS Recovery screen should appear. Next, press the POWER button until the screen goes dark, and press the power button again to reboot the device. You're done!
If the OS Recovery screen does not appear, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "boot issue" in the description.
- Blinking orange AND blue, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "blink code" in the description.