Please follow these simple troubleshooting steps if your connection to the Campus Xerox printers is not working. 1. Make sure you are choosing the correct printer. Make sure you choose "NIA Global Queue [All Campuses](Mobility)" from the printer list. (If you are printing from Chrome, before sending a ticket, please click "see more..." at the bottom of the printer list and check there for the above printing options.) If you do not see that option, please send a ticket letting us know you need the Mobility print driver installed on your computer. The old Global print driver (n-win-print) will not work.   2. Make sure you are connected to Wi-fi. With the new Mobility Print app from Papercut, any Wi-fi will work: even your home Wi-fi or hotspot! 3. Make sure your device is up to date. Please see this article for help updating your Windows device: https://niasupport.freshservice.com/a/solutions/articles/18000064717 If these steps did not solve your issue, please write an IT ticket detailing what's wrong and what you have tried. We will help you do further troubleshooting and resolve your issue as quickly as we can! In the meantime, you can use a USB thumbdrive to take your documents (PDF only) to the printer.

Tap the Windows Key to open the search bar. Type "Check for updates" and select that option. In the new window, click the "check for updates" button   If your computer is saying it is not up to date, proceed to download the necessary updates. After all updates are downloaded and installed, restart your computer. Side note: Leaving optional updates can slow down your computer. Please install these as well.

If a Chromebook is not turning on (screen completely dark), please shut the Chromebook and use an appropriate power cord to charge the device for at least 1 minute. While keeping the Chromebook plugged in, check the indicator light on the side of the Chromebook. If the indicator light is... - Off, try plugging the cord into the other power port. If the light is still off, or if there is no other port, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "no power" in the description. - Blinking orange, then keep the Chromebook closed and charging for about 30 minutes. If the Chromebook indicator light is still blinking after 30 minutes, write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "battery or motherboard issue" in the description. - Solid blue or orange, open the Chromebook and check the screen. If the login screen does not appear, press and hold the REFRESH + ESC + POWER keys/buttons for 2 seconds. The OS Recovery screen should appear. Next, press the POWER button until the screen goes dark, and press the power button again to reboot the device. You're done! If the OS Recovery screen does not appear, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "boot issue" in the description. - Blinking orange AND blue, then write a ticket with the student's full name and grade, the Chromebook's Asset Tag (Blue Sticker) number, and "blink code" in the description.

1. Begin by logging into the Chrome OS with your student/teacher account. 2. Once logged in, scroll down to the bottom right where the time is located and click on it. 3. Click the cog in the popup menu 4. In the settings panel, at the bottom left you should see an "About Chrome OS" section, click on that. 5. Once opened, the panel should show a "Check for Updates" box. If so, click on it.  6. Let the chromebook run the update until it's reached 100%. It should prompt you to restart your chromebook, do that and you'll be all done!

Please follow these troubleshooting steps to log a student into their Chromebook or identify the issue: 1: Wifi Please ensure the Chromebook is connected to the internet. Click on the clock, then select the wifi symbol. First connect to an NIA Guest network, if available. NIA Student network is where the device should connect automatically.  2: Credentials The student's email should always be: First name initial, last name initial, last 6 numbers of their student ID, @stu.newmanacademy.org Example:   Name: John Doe  Student ID: 24000124   Email: JD000124@stu.newmanacademy.org Student password is based on birthday. For exact password configuration, please reach out to another teacher or contact the IT Team. 3: Error message If any specific error message pops up, please write a ticket at: https://niasupport.freshservice.com/support/home with a picture or a transcription of the error. Also, please include the student's name, email, and password in the description. Thank you!

This is a general guide for what to do step by step in order to prepare for transferring a teacher laptop. 1: Make sure you are logged into OneDrive and ALL your files are synced. You will know if the files are synced as they'll have a green check mark on the bottom left side of the file. If it has a red X it means the files are not synced. To sync the files with red Select the OneDrive icon and select view sync problems to view the error. The sync problems error window will describe the problem and a possible fix. You may click on the red list item to be brought to that file's location. Please note that the Newman OneDrive will not be syncing any files from the downloads folder. Please transfer any important files from downloads to another folder. For ANY teacher not connected to OneDrive at all please follow the OneDrive application here:   A: Click the blue cloud down at the bottom right B: Log in with your Newman credentials and click the sync button C: Continue to use your computer while OneDrive is syncing If you are still having issues feel free to go to this website for help: https://support.microsoft.com/en-us/office/video-get-to-know-onedrive-for-work-or-school-31d21e9d-ae54-4bab-a0d9-e71ec0416b9a 2: Keep the computer up to date by updating it. If you would like to learn how to update your computer, please refer to this for step by step instructions. https://niasupport.freshservice.com/a/solutions/articles/18000064717 3: Be ready to give the laptop up when the I.T. Technician gets there.

Has your laptop ever been stuck on a screen slightly faded out while logging in, with nothing popping up on the screen? Something like this >>> Simply tap the keys "Ctrl, Alt, Delete" at the same time and itll fix this issue, which will load the computer back to the normal log in. If you are still having issues, please visit https://www.youtube.com/watch?v=kbaDFp9JIHA at the timestamp 1:10 for more help!  

1. Begin by going to the Newman Skyward page. Click this link and then skip to step 2: https://skyward.iscorp.com/NewmanIntAcaTXStu If you cannot click or copy the link, follow these instructions: i. Go to skyward.com ii. Click Log In at the top right iii. Under "Find Your Login Portal" select Texas for the state, and type "Newman" for the district. Click Search iv. Scroll down and click "Family Access Login" 2. Now scroll down and tap "Sign in with Student Email" making sure not to click any other sign in methods If ANY error code pops up, please feel free to write an I.T. Ticket at niasupport.freshservice.com and be sure to add a screenshot of the error. 3. Begin working in on Skyward like usual!

1. Log into Chromebook or Chrome browser as a student. For help, see How to sign into chrome browser 2. Go to clever.com  2. Click Log in as a student at the top right, then click Student. 3. In the search bar, type "NIA of", and select your campus. 4: Click Log in with Google If you receive ANY errors or issues, please go to niasupport.freshservice.com and submit a I.T. Ticket with a screenshot of the issue and we will look into the problem as soon as we can. 5: Begin to use the Clever portal as usual

This is a step by step guide on how to remove your temp files, which may be significantly slowing down your computer 1. Hit the "Windows" key and type "run". This should open up a small box on the bottom left of the screen. 2. Type in the box the code %temp%, and hit enter. This should open up your temp folder. 3. Hit the buttons "Ctrl + A", and then click the recycling button. 4. If any message pops up of either the "file being open by another program" or "access is denied", checkmark the "do this for all current items" and click the skip button 5. Exit out of everything and open the recycling bin folder. 6. Permanently delete all of the files inside of your recycling bin. This should make the computer go considerably faster depending on how many files were deleted!